Help Center & FAQ
Welcome to the Aldiba Help Center. How can we assist you today?
1. Frequently Asked Questions (FAQs)
Shipping & Delivery
- How long does delivery take?
- Standard delivery within Lahore typically takes 1-2 business days. For other cities across Pakistan, please allow 3-5 business days.
- How can I track my order?
- Once your order is dispatched, you will receive a tracking number via WhatsApp and Email.
- What are the shipping charges?
- We offer flat-rate shipping, and free delivery is available on orders above a certain value (see checkout for details).
Orders & Payments
- What payment methods do you accept?
- We currently accept Cash on Delivery (COD), Bank Transfers, and JazzCash/EasyPaisa.
- Can I change or cancel my order?
- Orders can be modified or canceled within 2 hours of placement. Please contact us immediately via WhatsApp for urgent changes.
- Do I need an account to place an order?
- No, you can check out as a guest, but creating an account helps you track orders faster in the future.
Returns & Refunds
- What is your return policy?
- We offer a 7-day return policy for items in their original, unused condition.
- How do I initiate a return?
- Simply message our support team on WhatsApp with your Order ID and a reason for the return.
2. Need More Help?
If you couldn’t find the answer you were looking for, our support team is ready to help you directly.
Contact Options
| Method | Detail | Response Time |
| 0314-3591647 | Fastest (9 AM – 9 PM) | |
| Email Support | contact@aldiba.shop | Within 24 Hours |
| Visit Us | Allama Iqbal Town, Lahore | By Appointment |